Our advisors have the answers
We're deeply into the gear we sell. And we're the first to admit: it can sometimes seem complicated. That's why we have more than 150 friendly, knowledgeable advisors in New York ready to help by phone, text, or chat. If you ever feel stuck or need a second opinion, give 'em a call.
The right advice – for you
Our advisors are led by one defining principle: help our customers find the products that are right for their needs. Upselling and trying to push customers toward specific products that aren't a fit for them just isn't our thing.
We want our advisors to get as much experience with the gear as possible. That's why we give them over 300 hours of training, along with lots of other opportunities to try out the gear. And of course, they get practice installing smart home products.GET HELP