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Any item can be refunded if it is returned within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online.

Shipping costs are the responsibility of the customer and are non-refundable.

Request a return authorization online.

Please send your order back to:
Vidlogix Labs, LLC.
731 Union Pkwy
Ronkonkoma, NY 11779

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.

If you have an issue with your product or delivery, please contact us to discuss your options.

If getting in touch about a return, please include your order number and product details in the email.


How will I know if you've received my return?

We will email you confirming that the return was processed. If you used an ARS tag to return your product, you can trace your package using the tracking number and calling UPS at (800) 742-5877 or visiting

How long does it take Vidlogix to process my return?

After we receive your package, we normally process your credit or refund within two (2) business days. Returns and credits can take up to 10 business days from our acceptance to post and reflect in your balance.