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Accidental Damage Coverage
What is and is not covered.
No gotchas. No gimmicks. No grief.

Plans now include unlimited repairs for accidental damage protection.

Vidlogix will cover the cost of repair or replacement if your gear is damaged or breaks from normal wear and tear or accidental handling. Vidlogix handles all processing, claims, and follow-up. Plus, there's no middleman or lengthy approval process, meaning approved claims are settled in days, not weeks.

  • No Additional Cost: You pay $0 for repairs – parts, labor and shipping included.
  • Easy Claims Process: File a claim online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Vidlogix Gift Card for the purchase price of your covered product or replace it.
  • Lifetime Support: Real engineers are available 24/7/365 to help with set-up, connectivity issues, troubleshooting and much more.
  • Coverage: Plan starts on the date of purchase. Malfunctions covered after the manufacturer's warranty. Power surges covered from day one.

What happens next?
When you purchase a protection plan with us you’ll check out exactly how you normally would. You’ll receive a confirmation email from us on your purchase with information about your protection plan.

How do I file a claim?
You can file a claim directly through Vidlogix at This link can be found in the email sent to you after you purchase coverage. If you ever lose this email, you can reach out to us and we’ll resend it.

Is this backed by an insurance company?
Every Vidlogix contract is backed by a regulated insurer. Those insurers are backed by reinsurers. Vidlogix and their partners are 100% compliant and contracts will be honored for the entirety of their term.

What if I return my product?
Your contract will also be returned and refunded, but at a prorated amount depending on how long the contract has been in effect. You’ll get a full refund within 30 days.

Lifetime Support

Our advisors have the answers

We're deeply into the gear we sell. And we're the first to admit: it can sometimes seem complicated. That's why we have more than 150 friendly, knowledgeable advisors in New York ready to help by phone, text, or chat. If you ever feel stuck or need a second opinion, give 'em a call.

The right advice – for you

Our advisors are led by one defining principle: help our customers find the products that are right for their needs. Upselling and trying to push customers toward specific products that aren't a fit for them just isn't our thing.

Hands-on experience

We want our advisors to get as much experience with the gear as possible. That's why we give them over 300 hours of training, along with lots of other opportunities to try out the gear. And of course, they get practice installing smart home products.